Last Updated: January 2025
1. Acceptance of Terms
By accessing or using LiftBuddy ("the Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.
These Terms constitute a legally binding agreement between you and LiftBuddy regarding your use of the Platform.
2. Description of Service
LiftBuddy is a carpooling and ride-sharing platform that connects drivers ("Drivers") with passengers ("Riders") travelling in similar directions. We facilitate the connection but do not provide transportation services ourselves.
LiftBuddy acts as an intermediary and is not responsible for the actions, omissions, or conduct of any user.
3. Eligibility
To use LiftBuddy, you must:
- Be at least 18 years of age
- Have a valid email address and phone number
- Provide accurate and complete registration information
- Have a valid driving licence and vehicle insurance (for Drivers)
- Not be prohibited from using the services under applicable laws
4. User Accounts
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorised use
- Ensuring your account information is accurate and up-to-date
We reserve the right to suspend or terminate accounts that violate these Terms.
5. User Conduct
You agree not to:
- Provide false or misleading information
- Use the Platform for any illegal purpose
- Harass, abuse, or harm other users
- Discriminate against users based on race, religion, gender, or any protected characteristic
- Use the Platform under the influence of alcohol or drugs
- Attempt to circumvent or manipulate the Platform's systems
- Share your account with others or create multiple accounts
- Use the Platform for commercial transportation services
6. Driver Responsibilities
If you use LiftBuddy as a Driver, you agree to:
- Hold a valid driving licence for your vehicle type
- Maintain valid vehicle insurance and registration
- Keep your vehicle in safe operating condition
- Obey all traffic laws and regulations
- Not drive while impaired by alcohol, drugs, or fatigue
- Accurately describe your vehicle and route
- Treat all passengers with respect and courtesy
7. Rider Responsibilities
If you use LiftBuddy as a Rider, you agree to:
- Be at the agreed pick-up location on time
- Treat drivers and their vehicles with respect
- Pay the agreed contribution amount
- Not bring prohibited items (weapons, illegal substances, etc.)
- Wear seatbelts as required by law
- Cancel bookings responsibly and in advance when necessary
8. Payments and Fees
LiftBuddy facilitates cost-sharing between users. Key payment terms:
- Drivers may request a contribution towards travel costs
- Contributions should reflect actual costs (fuel, tolls) and not result in profit
- LiftBuddy may charge service fees for facilitating connections
- All payments are processed through secure third-party providers
- Refunds are subject to our cancellation policy
9. Cancellation Policy
Cancellations should be made as early as possible. Repeated or late cancellations may result in account restrictions. Specific cancellation fees may apply as outlined in our platform.
10. Ratings and Reviews
Users may rate and review each other after rides. Reviews must be honest and based on actual experience. We reserve the right to remove reviews that violate our guidelines.
11. Intellectual Property
All content, features, and functionality of the Platform (including text, graphics, logos, and software) are owned by LiftBuddy and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.
12. Disclaimer of Warranties
LiftBuddy is provided "as is" without warranties of any kind. We do not guarantee:
- Uninterrupted or error-free service
- The accuracy of user-provided information
- The conduct or reliability of any user
- The safety or legality of rides arranged through the Platform
13. Limitation of Liability
To the fullest extent permitted by law, LiftBuddy shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of data, profits, or business opportunities
- Actions or omissions of other users
- Accidents, injuries, or property damage during rides
14. Indemnification
You agree to indemnify and hold LiftBuddy harmless from any claims, damages, or expenses arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.
16. Changes to Terms
We may modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Platform after changes constitutes acceptance of the modified Terms.
17. Contact Information
For questions about these Terms, please contact us: