Last Updated: January 2025
1. Introduction
Welcome to LiftBuddy. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using LiftBuddy, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, profile photo, and password when you create an account.
- Verification Data: Government ID, driving licence, or vehicle registration documents for verification purposes.
- Ride Information: Pick-up and drop-off locations, route preferences, ride history, and booking details.
- Payment Information: Payment method details processed through secure third-party payment processors.
- Communications: Messages, reviews, and feedback you share through our platform.
We also automatically collect certain information:
- Location Data: GPS location (with your consent) for ride matching and safety features.
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Usage Data: How you interact with our app, including pages viewed and features used.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Match riders with drivers and facilitate carpooling
- Process payments and transactions
- Verify user identities and ensure platform safety
- Send notifications about rides, updates, and promotions
- Respond to your enquiries and provide customer support
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
4. Information Sharing
We may share your information in the following circumstances:
- With Other Users: Your name, profile photo, rating, and relevant trip details are shared with riders/drivers you connect with.
- Service Providers: Third-party companies that help us operate our platform (payment processors, cloud hosting, analytics).
- Legal Requirements: When required by law, court order, or government authorities.
- Safety: To protect the safety of our users, employees, or the public.
- Business Transfers: In connection with any merger, sale, or acquisition of our business.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and updates
- Access controls limiting employee access to user data
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@liftbuddy.green.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes.
8. Children's Privacy
LiftBuddy is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of LiftBuddy after any changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: